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Home > Frequently asked question

Frequently asked question

How do I know if my order has been successfully submitted? How can I check my order's shipping information?

1. After placing an order, please log in to the store backend to check the order status.
2. After the order has been shipped, click on the order to see the shipping tracking number.
3. Copy the tracking number and enter the tracking number and the email address you used when placing the order in the store's order tracking section to view the latest shipping information.
4. If you have any questions, please email us at service@twinkleones.com.

I want to change the items I ordered. What should I do?

You can contact us at service@twinkleones.com and send us the required information so we can make the changes.

When will I receive my order?
Orders are shipped from our warehouse within 24 hours of placing an order and generally arrive at your address within 7-18 days, depending on the carrier and location availability.

Is using PayPal and credit cards secure?
To ensure a secure payment process, our website uses PayPal and credit card servers as reliable and secure internet payment gateways and encrypts all data using AES-256.