Tree of Life Necklace: Sterling Silver & Moissanite

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enter the code on the checkout page to receive a 15% discount!

15-Day Free Return Policy
Twinkle One offers free returns and exchanges.
If you are dissatisfied with your product after receiving it, please email customer service within 15 days, stating your order number and reason for return. We will respond within 24 hours. Please contact customer service at service@twinkleones.com.
If you meet the return and refund requirements, we will issue a full refund (including shipping and taxes) within one business day and arrange for a courier to pick up the product as soon as possible. Customized products are considered final and are not returnable or exchangeable (except for quality issues).

TWINKLE ONE understands that the security of your personal information and funds is extremely important. You can pay using PayPal and credit cards. PayPal and credit card companies guarantee the security of your funds and personal information. We are subject to the management and review of payment companies.

We're committed to ensuring your order arrives safely and quickly. Currently, we only ship to North America, the EU, and the UK.

Shipping
Standard shipping fee: $4.59, free shipping on orders over $50.

Order Processing
Since some items are custom-made and require production time, we promise to process and ship your order within 2 business days of placing your order to ensure you receive it as quickly as possible.

Shipping Time
Shipping times vary depending on local shipping carriers, but orders typically arrive within 7-15 days of placing your order.

Shipping Confirmation and Tracking
You will receive an order confirmation email after your order has shipped.
Once your order has shipped, we will send you an update with tracking details. You can check the delivery status in the "Order Tracking" section in the footer of our website, or track your order at https://www.17track.net/en using your tracking number.
If your order is lost in transit, we will reship it at our expense. We will provide you with a new tracking number. If your order is returned due to an incorrect address or marked as undeliverable, we cannot provide a free refund or exchange. You may need to place a new order.

What if you don't receive your order within the expected timeframe?
You can contact customer service at any time via email, and we'll assist you in tracking your package. If you don't receive your item within 30 days and can't track it, we'll resend it free of charge. If you require a refund, please notify us within 15 days of receiving your item.

Regarding taxes:
Your payment includes taxes. We will adjust the tax rate based on your country's regulations.

Cleaning Tarnished Stainless Steel Silver
Use a silver polishing cloth to remove oxides from silver jewelry. Paper towels and paper towels can scratch. We recommend a sun cloth. Always use a clean polishing cloth, as residual dirt and grit from previous use can leave scratches and pits. Apply gentle pressure and let the polishing cloth do the cleaning.

Notes
Always remove jewelry before showering or cleaning. If soap or detergent is not completely removed, a film will form on the surface of the silver jewelry. This film attracts dirt, dust, and other contaminants.
Never use bleach to clean jewelry! Doing so can severely damage the jewelry. Bleach is an oxidizing agent that reacts with the metal, making it extremely brittle.
Never use toothpaste or other abrasives to clean metal. Some websites recommend using toothpaste as a cleaning agent, but this is not common practice among fine jewelers. The abrasives in toothpaste can damage the metal surface.
If you have any further questions, please feel free to contact us at service@twinkleone.com and our customer service team will be happy to assist you.